FAQ's

Question: I’m experiencing difficulties placing an online order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone for you.

Question: How do I print my email voucher?

Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the specification of your printer.

Question: What delivery and postal options do I have?

Answer: Gift Vouchers are emailed free of charge for a PDF. An animiated voucher can be purchased at an additional cost.

Question: Can I have a VAT receipt for my purchase?

Answer: We are happy to provide a VAT receipt, please contact us.

Question: I’ve received my voucher and there is a mistake on it, can I get it amended?

Answer: Yes please do contact us, we can amend or re-issue a voucher.

Question: I’ve lost my voucher, can I still make a booking?

Answer: Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.

Question: Can I refund my voucher?

Answer: Unfortunately, we don't offer refunds on vouchers.

Question: I have only part used my voucher, can I carry forward the balance?

Answer: No, vouchers can not be part redeemed. 

Question: How do I redeem my voucher?

Answer: Please note gift voucher bookings are only bookable online, please visit https://hatherleymanor.com/gift-voucher-bookings/ and complete the request
form to redeem your voucher.